1. Summary
Lamine OUDJANI, In-Home Tech Helper, acting as data controller, attaches great importance to the protection of your personal data and to the confidentiality of your exchanges.
This Privacy Policy is intended to inform you of our practices regarding the collection, use, storage, and sharing of information that you may provide through our website.
Under no circumstances is your personal data sold or transmitted to third parties for commercial or marketing purposes.
The data collected through our Website is processed exclusively for contact requests and, more generally, for communication within the framework of the client–service provider relationship.
Data Controller:
Mr Lamine OUDJANI
C. Seguidillas, C. Tomás Cruz, Esquina
38639 – Santa Cruz de Tenerife, Spain
In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD) on the protection of personal data and guarantee of digital rights, this policy explains how your data is processed.
The publication director of the Website is Mr. Lamine OUDJANI.
Personal data is retained for a maximum period of 5 years from the last client–service provider exchange, unless a longer retention period is required by law.
You have the right to access, rectify, erase, and limit the processing of your personal data, as well as the right to object and to data portability. These rights may be exercised by contacting the Data Controller.
You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you consider that your rights have not been respected.
2. Information We Collect
2.1 Information You Send Us Directly
By using our Website, you may provide information that allows us to identify you (“Personal Data”), in particular when you contact us by email, telephone, or any other means.
This information may include:
– First and last name
– Email address
– Postal address
– Telephone number
– Any information you voluntarily provide when submitting a request or reporting a problem.
2.2 Data Collected Automatically
During your visits to our website, we may collect, in accordance with applicable legislation and subject to your consent where required, technical data such as:
– IP address
– Browser type and version
– Operating system
– Referring URLs
– Pages viewed and browsing paths
– Duration of visits
– Search terms
This data is collected through technical tools, including cookies. For more details, see Section 7.
2.3 Data Retention Period
Personal Data is retained for the duration of the contractual or pre-contractual relationship and, where applicable, for up to 5 years in order to comply with legal and accounting obligations.
3. How Do We Use the Data We Collect?
We use your Personal Data to:
- Respond to your contact requests and inquiries
- Manage appointments and client–service provider communications
- Ensure the proper functioning, security, and improvement of the website.
- Perform internal analysis for technical optimization and security purposes
Legal Basis for Processing
Processing of your Personal Data is based on:
– Your consent
– The performance of a contract or pre-contractual measures
– Compliance with legal obligations
– Our legitimate interest in ensuring the security and proper functioning of the Website
4. Recipients of the Data
Personal Data is used exclusively by In-Home Tech Helper. However, certain technical data may be shared with trusted subcontractors strictly necessary for the operation of the Website.
These recipients may include:
– Website hosting providers
– Website maintenance or analytics service providers
Such subcontractors act under our instructions and are subject to contractual obligations ensuring confidentiality and data security.
4.1 Third Parties
We may share technical data only in the following cases:
– Website hosting
_ Website analytics and performance measurement
4.2 List of Identified Third Parties
Namecheap Inc. (dba Namecheap)
4600 East Washington Street, Suite 300
Phoenix, AZ 85034, USA
5. International Data Transfers
Personal Data is primarily processed within Spain. However, certain technical data may be transferred outside the European Union, in particular to the United States, where our hosting provider (Namecheap Inc.) is located.Such transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring an adequate level of protection in accordance with the GDPR.
6. Your Rights
In accordance with applicable law, you have the following rights:
– Right of access to your Personal Data
– Right to rectification of inaccurate or incomplete data
– Right to erasure (right to be forgotten)
– Right to restriction of processing
– Right to object to processing
– Right to data portability
We may verify your identity before responding to your request. Requests will be handled within the legal time limits.
You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) or to seek judicial remedy if you believe your rights have been violated.
7. Cookies
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They are widely used to ensure the proper functioning of websites, improve user experience, and provide information to website owners.
The Website uses:
– Strictly necessary cookies (essential for website operation)
– Functionality cookies (to remember user preferences)
– Analytics cookies (to analyze website usage and improve performance)
Cookies subject to consent are only placed after you have given your explicit consent via the cookie banner.
7.2 Managing Cookies
You may withdraw your consent at any time by adjusting your browser settings. Please note that disabling cookies may affect certain website functionalities.
7.3 Cookie Disclosure
Cookie : pll_language
Domaine : inhometechhelper.com
Description : I use an additional program to make my website multilingual called Polylang, and it uses this cookie to remember the language you have selected when you return to the website and also to get information about the language when it is not otherwise available.
Duration : 1 year
Cookie : wpEmojiSettingsSupports
Domaine : inhometechhelper.com
Description : My website uses this cookie because I use emojis in my services section; it simply helps my website determine if the user’s browser can display emojis correctly.
Duration : session
Cookie : cookie_notice_accepted
Domaine : inhometechhelper.com
Description : Cookie notice: the additional program I use to display the cookie notice banner uses this cookie to remember your choice and avoid constantly displaying the banner.
Duration : 60 days
8. Links to Other Websites and Social Networks
The Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage users to review their privacy policies before providing personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page. We encourage you to review it regularly.
10. Contact
For any questions regarding this Privacy Policy or to exercise your rights, you may contact us:
By email: hello@inhometechhelper.com
By post:
Lamine OUDJANI
C. Seguidillas, C. Tomás Cruz, Esquina
38639 – Santa Cruz de Tenerife, Spain